Frequently Asked Questions
Everything you need to know about your QQ Nail Supply order
How long does shipping take for professional nail supplies?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days depending on your location, though we offer expedited options for salon owners who need products urgently.
Do you offer wholesale pricing for licensed professionals?
Yes, we provide competitive bulk pricing for licensed nail technicians and salon owners. Please create a professional account and upload your certification to unlock exclusive trade discounts.
What is your return policy on opened liquids or gels?
For hygiene and safety reasons, we cannot accept returns on opened liquids, gels, or powders. Unopened products in original packaging can be returned within 30 days of purchase.
Are your UV/LED lamps compatible with all gel brands?
Our high-performance lamps are designed to cure most major professional gel brands. However, we recommend checking the specific nanometer requirements of your gel system to ensure a perfect cure.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and shop-now-pay-later options like Afterpay to help you stock your salon with ease.